Bone Marrow Transplant Patient Education

Client: Memorial Sloan Kettering Cancer Center, Patient Education

Responsibility: Independent Service Design Researcher, design research, qualitative interviews, journey mapping, workshop management

I was hired by the Patient Education department at Memorial Sloan Kettering Cancer Center to play two key roles in re-designing the education experience for their bone marrow transplant (BMT) patients. The goal was to improve upon the existing binder of information, a 100+ page combination of fact sheets, instructional booklets and information cards. My major role was to research with stakeholders to research the BMT timeline.


In the research consolidation phase I clustered the findings of patient education materials into new topic categories that were reflected the the education needs at that stage of the process.

  • mobilization

  • conditioning

  • preparative regimen

  • harvesting

  • collection

  • incubation

  • preserving

  • transplant

  • engraftment

  • inpatient

  • discharge

  • recovery

  • transfusions


After gathering the timeline of events and educational stages I led a stakeholder workshop to ensure that future stages would have both the outpatient and inpatient staff on the same page re: patient education.

Together we concluded areas to target education, and brainstormed strategies for improvement such as an interactive chart for blood counts that would keep stakeholders on the same wavelength.