Bone Marrow Transplant Patient Education
Client: Memorial Sloan Kettering Cancer Center, Patient Education
Responsibility: Independent Service Design Researcher, design research, qualitative interviews, journey mapping, workshop management
I was hired by the Patient Education department at Memorial Sloan Kettering Cancer Center to play two key roles in re-designing the education experience for their bone marrow transplant (BMT) patients. The goal was to improve upon the existing binder of information, a 100+ page combination of fact sheets, instructional booklets and information cards. My major role was to research with stakeholders to research the BMT timeline.
In the research consolidation phase I clustered the findings of patient education materials into new topic categories that were reflected the the education needs at that stage of the process.
PROTOTYPE & WORKSHOP
After gathering the timeline of events and educational stages I led a stakeholder workshop to ensure that future stages would have both the outpatient and inpatient staff on the same page re: patient education.
Together we concluded areas to target education, and brainstormed strategies for improvement such as an interactive chart for blood counts that would keep stakeholders on the same wavelength.